GET IN TOUCH

How to Reach Us

Multiple ways to connect with our dedicated support team

Client Support

Our multilingual support team is available 24/5 to assist with account questions, platform support, and trading inquiries.

  • +61 280937301
  • support@fmacapital.io
  • 24/5 Support (Monday 00:00 - Friday 23:59 AEST)

Partnership Inquiries

Interested in our Introducing Broker, PAMM/MAMM, or White Label programs? Our partnership team is ready to discuss opportunities.

  • +61 280937301
  • support@fmacapital.io
  • Monday - Friday (9:00 - 17:00 AEST)

Corporate Headquarters

Our Australian headquarters houses our executive team, compliance department, and main operations center.

  • +61 280937301
  • support@fmacapital.io
  • Level25/2, The Esplanade, Perth, WA 6000, Australia
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Get in Touch

Complete the form below and our team will respond promptly to your inquiry

ALWAYS AVAILABLE

Additional Support Channels

Multiple ways to get assistance whenever you need it

Support Tickets

Create a support ticket in your client portal for detailed technical issues or account-specific inquiries.

Response within 4 hours

Ticket history tracking

Submit Ticket

Knowledge Base

Browse our extensive help center with tutorials, FAQs, and step-by-step guides to common questions.

Searchable articles

Video tutorials

Browse Help Center

WhatsApp Support

Premium and VIP clients can access our dedicated WhatsApp support line for priority assistance.

Premium accounts only

Response within 1 hour

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FAQ

Frequently Asked Questions

Quick answers to common inquiries about contacting us

Our client support team is available 24 hours a day, 5 days a week, from Monday 00:00 to Friday 23:59 Australian Eastern Standard Time (AEST). This schedule aligns with global forex market hours to ensure assistance is available whenever the markets are active. For urgent weekend inquiries, we maintain a limited emergency support team that can be reached via email with "URGENT" in the subject line. Our partnership and corporate departments operate during standard business hours (9:00 AM to 5:00 PM AEST, Monday through Friday). Please note that response times may be slightly longer during high-volume periods or major market events.

Our typical response times vary by communication channel. For live chat inquiries, you can expect an initial response within 2 minutes during standard hours. Email inquiries generally receive responses within 4 hours during business days. Support tickets submitted through your client portal are prioritized based on urgency, with most receiving responses within 2-4 hours. Phone calls are typically answered within 3 minutes, though wait times may be longer during peak periods. For complex technical or account-specific issues that require investigation, our team will provide an initial acknowledgment and estimated resolution time. VIP and premium account holders receive priority support with expedited response times across all channels. If your inquiry involves multiple departments, it may take up to 24 hours for a comprehensive response as we coordinate internally to address all aspects of your question.

Our dedicated PAMM/MAMM specialist team can be reached through several channels. For general inquiries about our multi-account management solutions, you can email pamm@yourdomain.com or call our specialized PAMM/MAMM support line at +61 2 8880 7503. Existing money managers have access to a dedicated account manager and can reach them directly through their assigned contact information in the manager portal. Prospective PAMM/MAMM managers can schedule a consultation through our website's partnership section or by selecting "PAMM/MAMM Accounts" in the contact form inquiry type. For technical questions about the PAMM/MAMM platform, our regular support team can assist and will escalate to specialists as needed. We also host regular webinars and training sessions for PAMM/MAMM managers, which you can register for through your client portal or by contacting the PAMM/MAMM team.

To help us assist you more efficiently, please include the following information when contacting support: your full name and account number (if applicable), a clear description of the issue or inquiry, relevant dates and times of any transactions or incidents (preferably in AEST), any error messages you received (screenshots are helpful), the platform or device you were using, and any steps you've already taken to resolve the issue. For trading platform issues, specifying the platform version, operating system, and whether you're using web, desktop, or mobile applications will help expedite troubleshooting. If your inquiry relates to a specific transaction, providing the transaction ID or reference number is extremely helpful. For security reasons, never share your password, full credit card details, or other sensitive information when contacting support. Our team will never ask for such information. The more detailed information you can provide upfront, the faster we can address your inquiry without requiring additional correspondence.

We value your feedback and take all complaints seriously. For general feedback, you can use the feedback form in your client portal or email feedback@yourdomain.com. To file a formal complaint, please email complaints@yourdomain.com with a detailed description of your concern. All complaints are logged, assigned a unique reference number, and acknowledged within 24 hours. Our internal complaint resolution process follows Australian financial services guidelines, with initial responses provided within 5 business days and most complaints resolved within 30 days. Complex cases may require additional time, but we'll keep you informed throughout the process. If you're not satisfied with our resolution, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme. Their contact details will be provided in our final response letter. We regularly review feedback and complaints to improve our services, and your input is invaluable in this process. For VIP clients, your account manager can also assist with expediting feedback or complaint handling.

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